Diving Reservation - Terms & Conditions

Payments made online will be billed in US dollars directly. This creates an advantage of paying in advance online to avoid the dollar amount being converted into pesos at the buying rate of the bank on that day and then converted back to dollars by your bank on your statement. Credit card will be charged for the total amount shown above at the time of booking. Please note that your billing statement will show: Mayan Aqua Dive.

Credit cards accepted:
American Express Cards, MasterCard, or Visa. By making a reservation online, you acknowledge that you have been advised of the costs of the tours and the amount you are being charged and agree to pay that amount.

IVA TAX: Included in all or prices.

MARINE PARK ACCESS FEES:
All Diving in the Mexican Caribbean is within the National Marine Park and there is a $2.00 US per person entrance fee that must be paid for each trip to the reef regardless if you are diving or snorkeling. This includes Cozumel trips but not CENOTES. All date changes are subject to availability and applicable rates.
To modify or cancel a reservation, you must contact us by e-mail or telephone.
All cancellation requests must be processed by the reservation holder through our system for proper user validation and acceptance of applicable cancellation penalties. Acceptance of the applicable penalties and calculated refund are in accordance to the Mexican and International ECommerce Laws.

ALL RESERVATIONS CANCELLED ARE SUBJECT TO PENALTIES AS FOLLOWS:
After payment has been processed, reservations are subject to a minimum ten(10) percent administrative fee based upon the total amount of the reservation.

Cancellations 15 days prior to arrival will be refunded all except the "Administrative Fee". Cancellations 7 to 14 days prior to arrival will receive refund of 50% of the reservation total. Cancellations less than 24 hours to 7 Days will be issued a credit for future services and have no expiration. Cancellations with less than 24 hours notice and NO SHOWS will not be refunded and no credits are given.

BAD WEATHER:
Although Mayan Aqua Dive cannot be held responsible for bad weather and we make every attempt to reschedule divers in the event of the port closing, if a diver chooses not to go out and the tour was not canceled that constitutes a NO SHOW, although we will make every effort to reschedule your dive.

CREDITS AND REFUNDS:
In the event that a credit or refund is due, Mayan Aqua Dive will make every effort to process that transaction in a timely manner. Credits can be made only to the credit card that was used in the transaction. Payments made with your credit card in Cancun (not online) will be processed as described in Paragraph 1 using that days Buy Rate for Dollars (transactions made in Mexico must be charged in pesos) but it is important to know. Bank Rules do not allow credits to be issued to a credit card after the day is closed. NO EXCEPTIONS. If you pay in Cancun the store can only issue you a voucher for future diving or purchases without expiration.

Credits issued to a card can take up to 2 billing cycles to appear .